Table of Contents
Introduction & Scope
BKBet (bkbet.cash) takes your privacy very seriously. This Privacy Policy applies to all BKBet members and users in Bangladesh — whether on the website or mobile app. By creating an account or using the platform, you are deemed to have accepted this Privacy Policy.
This policy is designed to be clear and straightforward — it explains what information BKBet collects, why it's collected, how it's kept secure, and what rights you have. It has been written with users in Bangladesh in mind, and every section is explained in plain, easy-to-understand language.
In short: BKBet does not sell your data, does not retain it beyond what is necessary, and does not send marketing messages without your consent. Your information is used solely to operate the service.
What data is collected
BKBet collects two types of information — data you provide directly, and data collected automatically as you use the platform.
| Data Type | What's Included |
|---|---|
| Identity Information | Name, date of birth, and national ID number (for KYC verification) |
| Contact information | Mobile number, email address, residential division |
| Financial Information | Deposit and withdrawal history, payment method reference numbers |
| Usage Data | Betting history, login time and location, preferred game categories |
| Device information | Device model, operating system, browser type, and IP address |
Passwords, card numbers, bKash PINs, and Nagad PINs are never stored on BKBet's servers. Payment details are sent directly to the respective payment provider's secure servers.
How We Collect Your Data
BKBet collects information in several ways. In most cases, you provide it directly — during registration, when updating your profile, or during KYC verification. Some information is also collected automatically as you use the platform.
- Information provided directly when filling out the registration form
- Identity document information uploaded during KYC verification
- Conversations with support via live chat or email
- Via cookies and log files while using the app or website
- Transaction confirmation reference from the payment gateway
- Information you voluntarily provide in member satisfaction surveys or feedback forms
BKBet will never call you or send unsolicited links asking for your password or payment details. If this happens, it is a scam — report it to BKBet support immediately.
How your information is used
BKBet uses your information only for specific, defined purposes. Your data is never used beyond those purposes.
- To create, manage, and secure your account
- To process deposits and withdrawals
- To fulfill legal obligations related to KYC verification and anti-money laundering
- To provide customer service and support
- To notify you of your preferred offers via push notifications and email (where permitted)
- To identify and resolve technical issues on the platform
- To prevent fraud and unauthorized activity
- To operate responsible betting programs
BKBet may analyse your usage patterns to improve the platform — however, all such analysis is carried out anonymously, meaning it cannot be used to identify you personally.
Data Sharing & Disclosure
BKBet does not sell your data to third parties. However, in certain circumstances, information may be shared with specific third parties.
| Third Parties | Why It's Shared |
|---|---|
| Payment providers | BKash, Nagad, Rocket — information required to process transactions |
| KYC verification service | To complete the identity verification process |
| Cloud Services | For secure data storage and backup |
| Law enforcement authorities | Only when required by court order or legal obligation |
| Auditors & Regulatory Bodies | To comply with licensing requirements and financial auditing obligations |
Important: BKBet has data protection agreements in place with all third parties it works with. They are also prohibited from sharing your information externally.
Data Storage & Retention
BKBet retains your data only for as long as necessary. All information is stored while your account remains active. After account closure, certain data may be retained for a defined period due to legal obligations.
- Transaction records — 5 years (in accordance with financial regulatory requirements)
- KYC verification documents — 5 years after account closure
- Support conversations — 2 years
- Login logs & IP data — 1 year
- Marketing preferences — retained while your account is active or until consent is withdrawn
After this period expires, your data is securely deleted or anonymized so that you can no longer be identified.
Cookies & Tracking
BKBet uses cookies on its website and app. Cookies are small text files stored in your browser that help the platform remember your preferences and session information.
| Cookie Type | Purpose | Requirements |
|---|---|---|
| Essential Cookies | Login sessions, security tokens, shopping cart | |
| Functional Cookies | Language preference, time zone, display settings | |
| Analytics Cookies | Page views, click patterns, platform improvement | |
| Marketing Cookies | Showing relevant offers, referral tracking |
Optional cookies are only active with your consent. You can disable cookies at any time through your browser settings — however, disabling essential cookies may cause issues with login or payments.
Your Rights
You have a number of rights regarding your data at BKBet. These rights can be exercised at any time — simply contact support via Live Chat or email.
Right to Access Your Data
You may request to see what information BKBet holds about you.
Right to rectification
You may request corrections to any inaccurate or outdated information.
Right to Erasure
You may request account closure and deletion of your data, unless retention is required by law.
Right to Withdraw Marketing Consent
You may opt out of marketing emails or notifications at any time.
Right to Data Portability
You may request a copy of your data in a portable format.
Right to Restrict Processing
In certain cases, you may request a temporary restriction on the processing of your data.
To exercise your rights, email support@bkbet.cash or contact us via the in-app Live Chat. Requests are typically responded to within 30 working days.
Security measures
BKBet follows industry-leading standards to protect your data. Security measures are in place at every level to ensure your information never reaches any unauthorized party.
- 256-bit SSL/TLS encryption — all communications are encrypted
- Password Hashing — your password is never stored in plain text on any server
- Two-factor authentication (2FA) — an extra layer of security for your account
- Auto Logout — your session ends automatically after a period of inactivity
- Suspicious login detection — alerts for logins from unusual locations or devices
- Regular security audits — conducted by third-party cybersecurity specialists
- Data backup — stored in encrypted form on secure servers
Please keep in mind — no online platform can guarantee 100% security. Using a strong password, keeping 2FA enabled, and reporting any suspicious activity immediately all play an important role in keeping your account safe.
Security Tip: Always use the official address (bkbet.cash) when accessing the BKBet app or website. Avoid phishing sites and counterfeit apps.
Policy updates and contact
BKBet may update this Privacy Policy at any time. When changes are made, the "Last Updated" date at the top of the policy will be revised. For significant changes, you will be notified via email or in-app notification.
Continued use of BKBet after any changes takes effect will be considered acceptance of the updated policy. We recommend checking this page regularly.
For any questions, complaints, or to exercise your rights regarding this Privacy Policy:
- Email: support@bkbet.cash
- Live Chat: Available 24/7 in Bangla on the app or website
- Help Center: Help Center A detailed guide is available on the page
Each request is typically responded to within 7 business days.
Our Commitment to Data Protection
BKBet never sells your information to third parties. To learn more, Terms & Conditions Read.
